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Customer Profile: Knak Chooses Cysiv SOC-as-a-Service

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Knak is the world’s first email creation program built for the enterprise, integrating with all the best-known marketing automation and sending platforms on the market. With a global client base that includes major players such as Citrix, Pure Storage and Wolters Kluwer, they are helping improve productivity and creativity for some of the world’s top organizations. Their clients expect that their information is in safe hands and is kept private and secure, so protecting their business from cyber threats is non-negotiable.

I recently spoke to Patrick Proulx, Co-Founder and Chief Technology Officer at Knak, about their security journey and why they ultimately chose Cysiv SOC-as-a-Service as their answer for next generation enterprise security. You can hear Patrick share his thoughts in the video below.

HubSpot Video

Why Look for a Security Partner?

Knak does have a knack for empowering marketers to create beautiful, on-brand emails in minutes, but Patrick acknowledged that though security is a priority, it’s not their area of expertise. Knowing that thousands of marketers at leading enterprises are trusting Knak, security is critical for their businesses.

“We're entrusted with important client data, and they rely on us to keep it secure. That kind of trust is earned and not given, and we know that even a minor security breach is one too many.”

- Patrick Proulx, Co-Founder and Chief Technology Officer at Knak

Patrick was looking for a full-service security partner with the expertise that could be trusted to take the heavy lifting around security off of their plates. A cyber attack would result in a huge loss of trust from their customers and would be very damaging and difficult to overcome. Responsiveness was also an essential characteristic in their chosen partner as they needed support 24/7. They found that in us here at Cysiv, and we were delighted to be chosen as their partner.

Cysiv SOC-as-a-Service, monitors for threats to Knak’s application and employees around the clock, managing and triaging threats as they arise. The Knak SaaS easily integrates with the Cysiv cloud-native SOC-as-Service technology platform, and is both reliable and scalable, supporting their growth. We make sure Knak is tracking and monitoring the right data and ultimately we are an extension to their team. In addition, we’ve also done penetration testing of their SaaS application, and provide employee security training.

Growing Confidence, Growing Business

Patrick shared that since working with Cysiv, their confidence has grown significantly. Cysiv SOC-as-a-Service monitors the security of their application closely. Triaging their logs has saved them time and effort, avoiding the need for Patrick and his team to wade through non-critical information and freeing them up to focus on the issues that really matter. It has also allowed them to provide an additional level of assurance when meeting new enterprise clients for the first time. For example, filling out customer vendor security questionnaires is now more straightforward than ever, as a result of partnering with us.

“It's certainly boosted our confidence. In the past, we kept a pretty close eye on the security of our app, but it was impossible to really monitor everything as closely as we can now through the security operations center.”

- Patrick Proulx, Co-Founder and Chief Technology Officer at Knak

Advice for Other Enterprise Businesses

As Knak rapidly grows, Patrick and his team have an endless list of priorities and limited resources with which to do them. The Knak team has made a conscious effort to put security first, realizing that it would have been difficult to implement security best practices after the fact. Patrick’s advice to other businesses was clear. Focus your own efforts on what you are good at and leave security to the experts.

“Don't waste your internal resources on things that could be outsourced to experts. Find an experienced partner so you can focus on what you're really good at.”

- Patrick Proulx, Co-Founder and Chief Technology Officer at Knak

Get in touch if you would like to know how Cysiv SOC-as-a-Service can protect your business from advanced cyber threats or download our datasheet to discover the benefits.