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Case Studies

Röhlig-Grindrod Builds Visibility and Trust with Cysiv Soc-as-a-Service

OVERVIEW

Röhlig-Grindrod’s extensive global network and strategic partnerships with reputable carriers ensure cargos are delivered safely, securely, on time, and to any destination. As an international logistic service company, they offer multimodal solutions encompassing air, sea, road and rail. Furthermore, they support all warehousing, insurance, customs clearing, compliance, supply chain, contract, and project logistics needs throughout Africa and across the globe.

The logistics industry is increasingly relying on information and communication technology that puts it on the radar of cybercriminals and opens the door to a broad range of threat vectors that can bring operations to a standstill. With the rising prevalence of attacks against the supply chain, cybersecurity has never been more important for Röhlig-Grindrod, which is why they have chosen to be proactive in their approach to cybersecurity.

“We understand that in such an environment, cyber threats need to be taken seriously and that simply reacting to a crisis is not the right approach. Businesses must have strong cybersecurity measures in place to detect and respond to threats before they disrupt their operations or compromise their business data”, said Mervin Naidoo, Chief Information Officer at Röhlig-Grindrod.

CHALLENGES
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The company needed a more proactive approach to strengthening its information security posture. Noted Naidoo, “The last thing you want to be faced with, as an organization, is reacting once the damage has already been done.” Their security program began with firewalls and antivirus and expanded to user awareness training and quarterly penetration testing. However, the company needed to add security visibility in order to identify threats in progress and make decisions about hardening its defenses.

Two major factors led to Naidoo choosing to work with a partner. First, he realized that they did not have SIEM monitoring expertise in-house: Röhlig-Grindrod’s core competencies were in moving freight, not operating a SOC. He also acknowledged that a partner could bring a fresh perspective and deeper insights to their security program. “I wanted someone else to mark our work,” said Naidoo. “You can’t mark your own homework. That was my stance for outsourcing cybersecurity.”

Naidoo evaluated proofs-of-concept from three security service providers, including Cysiv, and he was only prepared to select a partner once he felt comfortable enough to trust them with their security posture. Within two weeks of beginning the proof of concept, Naidoo was confident that Cysiv was the right choice.

WHY CYSIV

Röhlig-Grindrod values trust and relationships. That drives the company’s logistics work, and that attitude extends to why Cysiv fits so well with its security program. Naidoo explained that one of the major reasons he chose Cysiv SOC-as-a-Service is the customer centricity, relationship management, and quick responsiveness of the whole Cysiv team.

Other service providers Naidoo tried had struggled with communication, with tickets sometimes taking over a day to generate a response. On the other hand, when Naidoo and his team wanted additional details on a specific incident or threat, Cysiv was on the case quickly. Typically, within half an hour of investigating a possible threat, Cysiv was on a call with the Röhlig-Grindrod team reviewing the issue. Within an hour, the SOC team knew what had happened and provided a full analysis. Within two hours, the issue was fully resolved.

Naidoo also highly values the Cysiv platform, including its integrated feature set, dashboard reporting, and its transparency. The platform is not a black box. Naidoo wanted to be able to see what Cysiv was doing, and where he stood from a security perspective. With Cysiv’s platform, there is no guesswork. Naidoo can log into it, see the same things that Cysiv’s analysts can see, and use that to better inform their decisions.

SOLUTION

Within a week, Röhlig-Grindrod had been onboarded to Cysiv SOC-as-a-Service. Cysiv had expertise working with the solutions they use and the logs that needed to be ingested. The onboarding process went exactly as planned, without endless back-and-forth calls, typical of many services providers.

Their security data feeds continuously into Cysiv’s cloud-native, next-gen SOC-as-a-Service platform. The data is parsed, cleansed, normalized, and enriched, generating telemetry in a common information model (CIM) format. This prepared data builds the foundation for Cysiv’s detection, investigation, threat hunting, and incident response capabilities. And it allows Cysiv analysts to monitor for possible threats more effectively 24/7, and investigate and respond in a timely manner, based on the severity level and the service level agreement. Biweekly meetings augment the daily communications between the Cysiv team and the Röhlig-Grindrod team.

“Cysiv SOC-as-a-Service has given us greater visibility into our overall security posture, and enabled us to better manage cyber risk. The technology and reporting has helped build our ability to see the threats against our business, and see how well we are able to defend against them.” – said Naidoo.

RESULTS

In addition, Cysiv has also given Naidoo and his team confidence that when a threat is detected, they have a trusted partner with the skills and business understanding to respond, and the proper communication practices to keep Naidoo and his team informed.

The customer focus of the Cysiv team also stands out to Naidoo, because of their professional relationship management, regular communication, and quick response when there is a question or a possible security issue.

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